Cancellation

Right of withdrawal for consumers

Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity:

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the date of conclusion of the contract. To exercise your right of withdrawal, you must contact us at

StellarSales Ecommerce Limited

Unit D3, 11/F Luk Hop

Ind Bldg No 8 Luk

Hop St San Po Kong

Hong Kong

E-mail support@unlock-all.com

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.  

Special notes on the premature expiry of the right of withdrawal

Your right of withdrawal expires prematurely if StellarSales Ecommerce Limited has provided the selected service in full and has begun to perform the service after you have given your express consent and confirmed your knowledge that you will lose your right of withdrawal upon complete fulfillment of the contract by StellarSales Ecommerce Limited.  

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. If you have requested that the services should commence during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time at which you inform us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.

End of the withdrawal policy

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Withdrawal form

Sample withdrawal form

(If you wish to withdraw from the contract, please complete and return this form).

To : StellarSales Ecommerce Limited, Unit D3, 11/F Luk Hop, Ind Bldg No 8 Luk, Hop St San Po Kong, Hong Kong

E-mail support@unlock-all.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the supply of the following service (*) _____________________________________________________ Ordered on (*)/received on (*) __________________ Name of consumer(s) _____________________________________________________ Address of consumer(s) _____________________________________________________ Signature of consumer(s) (only if notified on paper) __________________ Date __________________

(*) Delete as appropriate.